Terms of Service

These Terms of Service (the "Terms") are a binding agreement between [Operator legal name — to be completed], [Registered address — to be completed], Bulgaria (company no. [company/UIC number]) — trading as "Fynlix" ("Fynlix", "we", "us", "our") — and the person or entity registering for or using the Service ("you", "Customer").

By creating an account, ticking the acceptance checkbox at registration, accessing or using the Service, you agree to these Terms. If you accept on behalf of a company or other legal entity, you represent that you are authorised to bind that entity, and "you" means that entity.

The following policies are part of these Terms and are incorporated by reference: the Privacy Policy, the Cookie Policy, the Acceptable Use & Anti-Spam Policy (the "AUP"), the Data Processing Addendum (the "DPA"), and — for paid plans — the Service Level Agreement (the "SLA"). The Affiliate Program Terms apply only if you join the Fynlix affiliate program. If these Terms conflict with an incorporated policy, the more specific document governs for its subject matter.

Important: the Service is intended for business and professional use. You must be at least 18 years old. Section 16 limits our liability, and Section 5 explains billing and renewal — please read them.

1. Definitions

• "Service" — the Fynlix software-as-a-service platform available at fynlix.com and its subdomains, including the funnel and page builder, hosting of published funnels, CRM/contacts, forms, automations, email and SMS campaign tooling, checkout and order features, webinars, courses, media library, AI features, the Fynlix API and MCP interface, and related services, documentation and support.
• "Account" — your registered Fynlix account and the workspaces created under it.
• "Plan" — a subscription tier (currently Basic, Pro, Max or Agency) with the limits, features and prices published on the Service's pricing page or your billing settings.
• "Customer Content" — all content and data you (or your Users) submit to, create in, or publish through the Service: funnels, pages, text, images, media, products, forms, campaigns, automations, code snippets and settings.
• "End User" — any person who visits, submits data to, or transacts through funnels, pages, forms or checkouts you publish using the Service (for example your leads, subscribers and buyers).
• "End User Data" — personal data and other data relating to End Users processed through your workspaces (contacts, form submissions, orders, events and similar records).
• "Users" — the individuals you authorise to use your Account (owner, team seats, invited members).
• "AI Features" — features that generate or transform content using machine-learning models (for example funnel generation, copy and email drafting, translation, image selection/generation and chat assistants).
• "Credits" — the metered allowance used to pay for AI Features, as described in Section 6.

2. The Service

2.1 What we provide. We grant you, for the duration of your subscription and subject to these Terms, a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Service for your own business purposes, within your Plan's limits (funnels, seats, storage, Credits and other published quotas).

2.2 Free plan. The Basic plan is provided free of charge. It is offered "as is", without any SLA, and we may modify its limits or features, or discontinue it, with reasonable prior notice. Workspaces on the free plan that remain inactive for an extended period may be flagged for deletion following notice under Section 18.

2.3 Trials and promotions. Where we offer a free trial of a paid Plan, the trial runs for the stated period and does not convert to a paid subscription unless you explicitly subscribe and provide payment details. We may modify or withdraw trial and promotional offers at any time; this does not affect trials already running.

2.4 Beta and preview features. Features labelled alpha, beta, preview, experimental or similar are provided for evaluation, may change or be withdrawn without notice, are excluded from the SLA, and are used at your own risk.

2.5 Changes to the Service. The Service evolves continuously. We may add, change or remove features, provided the changes do not materially reduce the core functionality of your paid Plan during a period you have already paid for. If we materially reduce paid functionality, you may terminate under Section 18.3 and receive a pro-rata refund of prepaid, unused fees for the affected subscription — your sole remedy for such changes.

2.6 Limits and fair use. Published quotas (funnels, seats, storage, Credits, API rate limits) apply per workspace and Plan. We may apply reasonable technical limits to protect platform stability. Systematic or automated use that materially exceeds what is normal for comparable customers on the same Plan (for example bulk workspace creation to multiply free quotas) is prohibited.

3. Account registration and security

3.1 Accurate information. You must provide accurate, current registration and billing information and keep it updated.

3.2 Credentials. You are responsible for safeguarding login credentials and API keys and for all activity under your Account, whether or not authorised by you, until you notify us of a compromise at support@fynlix.com. Use strong, unique passwords and restrict team access to what each User needs.

3.3 Users and seats. You may invite Users up to your Plan's seat limit. You are responsible for your Users' compliance with these Terms. Seats are for named individuals and may not be shared.

3.4 Agencies and client work. If you build or operate funnels for third parties (for example on the Agency plan), you remain our Customer and are fully responsible to us for each client workspace, including its compliance with these Terms and the AUP. You must have authority from each client to process their data through the Service.

4. Customer Content and ownership

4.1 Your content stays yours. You retain all rights in Customer Content and End User Data. We claim no ownership of your funnels, brands, lists or customer relationships.

4.2 Licence to operate the Service. You grant us a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, process, transmit, display and technically adapt Customer Content solely as needed to provide, secure and improve the Service, to publish content you choose to publish, and to comply with law. This licence ends when the content is deleted from the Service, except for transient copies in backups until those rotate out.

4.3 Responsibility for content. You are solely responsible for Customer Content and for your use of the Service, including its legality, accuracy and fitness for your purposes, and for having all rights, consents and licences needed to use and publish it. We do not pre-screen Customer Content but may remove or disable content that we reasonably believe violates these Terms, the AUP or applicable law (see Section 12.3).

4.4 End User Data; data protection. As between the parties, you are the controller of End User Data and we process it as your processor under the DPA, which applies automatically to every workspace. You are responsible for providing your End Users with a lawful privacy notice, collecting any required consents (including for cookies, pixels and marketing communications you deploy on your pages), and honouring End Users' privacy rights.

4.5 Backups; export. We operate routine platform backups for disaster recovery, but backups are not a substitute for your own copies of critical data. Export tools are provided for contacts, orders and other key records; you should export regularly. We are not liable for loss of data that a reasonable export practice would have prevented, except where the loss is caused by our breach of these Terms.

5. Plans, fees and billing

5.1 Fees and billing cycle. Paid Plans are billed in advance on a monthly or annual cycle at the prices published at the time of purchase or renewal. Subscriptions renew automatically for successive periods equal to the initial period unless cancelled before the renewal date.

5.2 Payment processing. Payments are processed by Stripe or another payment processor we designate. We do not store full card numbers. You authorise recurring charges to your payment method for renewal fees and applicable taxes.

5.3 Taxes. Prices exclude VAT and other applicable taxes unless expressly stated otherwise. Where we are required to collect tax, it is added at the applicable rate. If you provide a valid EU VAT number, reverse-charge rules may apply.

5.4 Price changes. We may change Plan prices or introduce new charges with at least 30 days' notice (email or in-app). Changes take effect at your next renewal. If you do not accept a price increase, cancel before the renewal date; continued use after renewal constitutes acceptance.

5.5 Upgrades and downgrades. Upgrades take effect immediately with a pro-rated charge or a switch at the next cycle, as shown at the time of change. Downgrades take effect at the next renewal. When downgrading, you are responsible for reducing usage (funnels, seats, storage) to the lower Plan's limits; content exceeding the limits may become read-only or unpublishable.

5.6 Non-payment. If a renewal charge fails, we will retry and notify you. If payment is not received within a reasonable grace period, we may downgrade the workspace to the free Basic plan or suspend paid features. Section 18 applies to prolonged non-payment.

5.7 Refunds. Except as expressly stated in these Terms (Sections 2.5, 18.3) or required by mandatory law, fees are non-refundable and non-creditable, including for partly used periods, downgrades or unused Credits. You can cancel at any time with effect from the end of the current billing period, and you keep access until then.

5.8 Consumers. The Service is intended for business use. If you nonetheless register as a consumer under applicable law, statutory rights that cannot be waived remain unaffected. By requesting immediate access to the Service you expressly request performance before the end of any statutory withdrawal period and acknowledge that, once the digital service has been fully performed or to the extent performance has begun, your withdrawal right lapses or a pro-rated amount is payable, as provided by law.

6. AI Features and Credits

6.1 Metering. Paid AI actions consume Credits at the rates published in the Service (for example on the AI usage meter and pricing surfaces). Each Plan includes a monthly Credit allowance; allowances reset each calendar month (UTC). Unused Credits roll over for one month, capped at one monthly allowance. If an AI action fails on our side, the Credits it consumed are automatically refunded to your balance.

6.2 Zero balance. When your Credit balance is exhausted, AI Features are paused until the next reset or a Plan change. Editing, publishing, hosting and all non-AI features continue to work.

6.3 No monetary value. Credits have no cash value, are not redeemable or refundable, are personal to your workspace and expire on termination of your Account.

6.4 AI output — no warranty. AI Features generate content probabilistically. Output may be inaccurate, incomplete, biased, or similar to content generated for others, and may require rights clearance depending on your use. You must review AI output before relying on it or publishing it. You are solely responsible for published AI output as Customer Content, including its legal compliance (advertising rules, health/financial claims, IP). We warrant neither the factual accuracy of AI output nor any business result from its use.

6.5 Model providers. AI Features are fulfilled through third-party model providers (routed, for example, via OpenRouter). Your prompts and relevant workspace context are transmitted to these providers to generate output, as described in the Privacy Policy and DPA. We do not use your Customer Content to train our own foundation models. Provider availability may vary; specific models may be substituted with reasonable equivalents.

7. Commerce features — your sales to your End Users

7.1 You are the merchant. The Service lets you sell products and services to End Users through checkouts, order management and payment integrations. Every such sale is a contract solely between you and your End User. You are the merchant of record and solely responsible for your products, pricing, taxes (including VAT/OSS), invoicing, delivery, warranties, returns, refunds, chargebacks, consumer-law compliance (including distance-selling information duties) and customer support. Fynlix is not a party to, and assumes no liability for, your transactions with End Users.

7.2 Payment integrations. Card payments for your sales run through your own payment account (for example your Stripe account connected via Stripe Connect), subject to the processor's own terms. We never take custody of your End Users' funds. Cash-on-delivery (COD) settlement happens entirely between you, your carrier and your End User.

7.3 Shipping integrations. Carrier integrations (for example Econt, Speedy, BoxNow, Sameday, Shippo, Packeta, InPost) transmit shipment data to the carrier you select under your own carrier contract. Carriers are independent providers; pickup, delivery, COD remittance and claims are governed by your agreement with the carrier.

7.4 Prohibited commerce. You may not sell goods or services that are illegal, infringing or listed as prohibited in the AUP, or that your payment processor or carrier prohibits.

8. Email, SMS and other communications features

8.1 AUP applies. All sending through or from the Service (campaign email, automation email, SMS, transactional messages) is governed by the Acceptable Use & Anti-Spam Policy. Its core rule: you may only message people who have given the required consent or where you otherwise have a clear legal basis, and every marketing message must identify you and include a working unsubscribe mechanism, which you must honour.

8.2 Sender responsibility. You are the sender of your messages for legal purposes. You are responsible for compliance with anti-spam and marketing laws applicable to you and your recipients (for example the ePrivacy rules, GDPR, CAN-SPAM, and national equivalents).

8.3 Deliverability. We do not guarantee that any message will be delivered, land outside spam folders, or be delivered within any particular time. We may throttle, queue or block sending to protect platform deliverability, and shared sending infrastructure may be affected by other senders.

8.4 Your own sending infrastructure. Where you connect your own SMTP server or sending domain, you are responsible for that infrastructure, its configuration (SPF/DKIM/DMARC) and its reputation.

9. Acceptable use

You must comply with the AUP. In summary, you must not: use the Service for unlawful, deceptive or harmful activity; send spam or message people without the required consent; upload or distribute malware; infringe others' rights; attempt to probe, breach or overload the Service; misuse free plans, trials or Credits; scrape the Service; or resell access except as expressly permitted by your Plan. The AUP contains the complete, binding list. We may suspend or terminate for AUP violations as set out in Section 18 and the AUP's enforcement section.

10. Third-party services

The Service interoperates with third-party services you choose to connect (for example Stripe, shipping carriers, social networks, your SMTP provider, analytics pixels, stock-media providers and AI model providers). Third-party services are governed by their own terms and privacy policies; we are not responsible for them, for changes to their APIs, or for actions they take (such as suspending your third-party account). Stock media surfaced in the Service is licensed under the applicable provider's licence terms and may be used within your funnels but not extracted for standalone redistribution.

11. API and MCP access

11.1 Keys and scopes. API and MCP access is authenticated with keys scoped to your workspace. You are responsible for keeping keys secret, scoping them minimally and rotating them if exposed.

11.2 Usage rules. You must respect published rate limits and quotas, must not use the API to circumvent Plan limits or Credit metering, and must not make the Service available to third parties as a service bureau except as your Plan expressly permits. We may throttle or revoke API access that degrades the platform or violates these Terms.

11.3 Versioning. We may evolve the API/MCP surface. For breaking changes to stable versions we will use reasonable efforts to give prior notice via release notes or email.

12. Publishing, domains and takedowns

12.1 Publishing. Publishing a funnel makes it available on the internet under a Fynlix subdomain or your custom domain. You control what you publish and when.

12.2 Custom domains. You must own or control any custom domain you connect and are responsible for its DNS configuration, registration and renewal. We provision TLS for connected domains where technically possible but do not control DNS or registrar behaviour.

12.3 Notice and takedown. We respond to substantiated notices that published content is unlawful or infringing (send notices to abuse@fynlix.com with the URL, the right allegedly infringed and your contact details). We may remove or unpublish content, or suspend the workspace, where we reasonably believe law or these Terms require it, and will notify you unless prohibited. Where feasible we act against the specific content rather than the whole Account.

13. Intellectual property

13.1 Our IP. The Service — including its software, design system, templates, documentation and trademarks — is owned by us and our licensors and protected by IP laws. No rights are granted except as expressly stated in these Terms. You may not copy, modify, reverse engineer (except to the extent a statutory right cannot be excluded), or create derivative works of the Service, and you may not remove proprietary notices.

13.2 Templates. Funnel and page templates are licensed for use within the Service as part of your funnels. Your resulting funnels are yours; template designs as such remain ours and may be used by other customers.

13.3 White-label. Plans with white-label features permit removal of Fynlix branding from designated customer-facing surfaces. White-label does not transfer any IP rights and does not permit representing the platform itself as your own software.

13.4 Feedback. If you give us feedback or suggestions, we may use them without restriction or obligation. This does not cover your Customer Content.

13.5 Trademarks. "Fynlix" and our logos may not be used without our prior written consent, except for truthful references to your use of the Service (and as permitted by the Affiliate Program Terms if you are an affiliate).

14. Confidentiality

Each party will protect the other's non-public information received in connection with the Service (in our case, for example, your unreleased business plans visible in your workspaces; in your case, for example, non-public product information or security details we share with you) with reasonable care, use it only for purposes of the relationship, and not disclose it except to personnel and advisers under confidentiality duties, or where required by law. This obligation survives for 3 years after termination; trade secrets are protected for as long as they remain trade secrets.

15. Warranties and disclaimers

15.1 Our commitment. We will provide the Service with reasonable skill and care. For paid Plans, service availability commitments are exclusively as stated in the SLA.

15.2 Disclaimer. Except as expressly stated in these Terms, the Service is provided "as is" and "as available", and we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranty arising from course of dealing. We do not warrant that the Service will be uninterrupted, error-free or secure, that defects will be corrected, or that the Service will meet your requirements.

15.3 No business-results guarantee. Funnels, marketing and AI tooling do not guarantee outcomes. We make no promise regarding traffic, deliverability, conversion rates, rankings, leads, sales or revenue. Statistics, examples or templates in the Service or our marketing are illustrations, not promises.

15.4 Mandatory rights. Some jurisdictions do not allow certain disclaimers; in that case the above applies to the maximum extent permitted, and statutory rights that cannot be waived remain unaffected.

16. Limitation of liability

16.1 Cap. To the maximum extent permitted by law, the total aggregate liability of each party arising out of or related to these Terms and the Service — whether in contract, tort (including negligence), statute or otherwise — is limited to the fees you paid to us in the 12 months preceding the event giving rise to liability, or EUR 50 if you have paid no fees (free plan).

16.2 Excluded damages. To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost revenue, lost business opportunities, lost or corrupted data (subject to Section 4.5), or reputational harm, even if advised of the possibility.

16.3 Carve-outs. Nothing in these Terms excludes or limits liability for: death or personal injury caused by negligence; intent (dolus) or gross negligence; fraud or fraudulent misrepresentation; your payment obligations; your violation of Section 9/the AUP or infringement of our IP; your indemnification obligations under Section 17; or any liability that cannot be excluded or limited under applicable law (including, where applicable, mandatory liability under data-protection law).

16.4 Allocation. The parties agree the fees reflect this allocation of risk, and that we could not offer the Service (including a free plan) economically without it.

17. Indemnification

You will defend, indemnify and hold harmless Fynlix, its owners, employees and contractors from and against any third-party claim, demand, fine or proceeding, and resulting damages, penalties and reasonable costs (including legal fees), arising out of: (a) Customer Content or your products and sales to End Users; (b) your violation of these Terms, the AUP or applicable law (including marketing, consumer-protection and data-protection law with respect to your End Users); (c) your infringement of third-party rights; or (d) disputes between you and your Users, clients, affiliates or End Users. We will notify you promptly of any claim and may participate in the defence with our own counsel; you may not settle a claim imposing obligations on us without our consent.

18. Suspension and termination

18.1 Suspension. We may suspend or restrict the Account, a workspace, specific features (such as sending or AI Features) or specific published content, with notice where practicable, if: (a) we reasonably believe there is a breach of these Terms or the AUP; (b) suspension is needed to prevent harm to the Service, other customers, End Users or third parties, or to comply with law; (c) fees are overdue (Section 5.6); or (d) usage signals fraud or a security compromise. We lift suspensions promptly once the ground is resolved.

18.2 Termination by you. You may cancel a subscription at any time effective at the end of the current billing period (Section 5.7), and may delete your Account at any time.

18.3 Termination by us. We may terminate: (a) for material breach not cured within 14 days of notice (immediately for serious AUP violations, illegality, fraud or security threats); (b) free Basic accounts and workspaces, or the free plan itself, with 30 days' notice; (c) any Plan with 30 days' notice where we discontinue the Service or are required by law, in which case we refund prepaid, unused fees pro-rata.

18.4 Effect of termination. Upon termination your access ends, published funnels are unpublished and outstanding fees become due. For 30 days after termination (except termination for serious AUP violations or illegality) we will, on request, make export of your key data (contacts, orders, funnel content) available. Thereafter we may delete Customer Content and End User Data from production systems, with backup copies deleted as backups rotate, consistent with the DPA and the Privacy Policy's retention rules.

18.5 Survival. Sections which by their nature should survive (including 4.1, 5 for accrued fees, 6.3, 7, 13, 14, 15, 16, 17, 18.4, 19, 20) survive termination.

19. Governing law and disputes

19.1 These Terms are governed by the law of Bulgaria, excluding its conflict-of-laws rules and the UN Convention on Contracts for the International Sale of Goods.

19.2 The courts of Sofia, Bulgaria have exclusive jurisdiction over disputes arising out of or in connection with these Terms, subject to any mandatory venue.

19.3 If you are a consumer in the EU/EEA, you additionally retain any mandatory rights to sue and be sued in your country of residence, and mandatory consumer protections of that country apply where they cannot be derogated from by agreement. The EU online dispute resolution platform is available at https://ec.europa.eu/consumers/odr.

19.4 Before starting proceedings, the parties will attempt in good faith to resolve any dispute by contacting each other (legal@fynlix.com for us) and allowing 30 days for informal resolution.

20. General

20.1 Changes to these Terms. We may update these Terms and incorporated policies. For material changes we will give at least 14 days' notice by email or in-app before the changes take effect (except changes required by law or affecting only new features, which may take effect immediately). If you do not accept a material change, terminate before the effective date; continued use after the effective date constitutes acceptance. The current version and its effective date are always published on this page.

20.2 Notices. We send notices to your Account email or in-app; you send notices to legal@fynlix.com (legal) or support@fynlix.com (support). Notices are deemed received on the business day after sending.

20.3 Assignment. You may not assign these Terms without our prior written consent (not unreasonably withheld for an assignment to an affiliate or acquirer of your business). We may assign these Terms in connection with a merger, acquisition, corporate reorganisation or sale of assets, with notice to you.

20.4 Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control, including internet or utility failures, hosting or upstream provider outages (including AI model providers and payment networks), DDoS attacks, war, labour disputes, or acts of authorities. We will mitigate where reasonably possible.

20.5 Subcontractors. We may use subcontractors and service providers (for personal data, see the DPA's subprocessor terms) and remain responsible for their performance.

20.6 Export and sanctions. You represent that you are not subject to EU, UN, US or other applicable sanctions, are not located in an embargoed territory, and will not use the Service in violation of export-control or sanctions laws.

20.7 Entire agreement; severability; waiver. These Terms (with the incorporated policies and your order/billing selections) are the entire agreement regarding the Service and supersede prior agreements on the subject. If a provision is held unenforceable, it will be enforced to the maximum permitted extent and the remainder stays in effect; the unenforceable provision is deemed replaced by a valid one closest to its intent. Failure to enforce a provision is not a waiver.

20.8 Language. These Terms are concluded in English. Translations, if any, are for convenience; the English version prevails to the extent permitted by law.

21. Contact

[Operator legal name — to be completed]

[Registered address — to be completed], Bulgaria — Company no.: [company/UIC number]

Legal: legal@fynlix.com · Support: support@fynlix.com · Abuse reports: abuse@fynlix.com · Privacy: privacy@fynlix.com